University of Wisconsin - Madison

Position Vacancy Listing

PVL # 230681

Position Summary:

The University of Wisconsin-Madison Office of the Vice Chancellor for Graduate Research and Education (OVCRGE) provides an instructional and research environment and is responsible for providing financial and administrative assistance for 17 research centers, including research administration, with an operating budget of $180 million. The OVCRGE also administers a wide array of Wisconsin Alumni Research Foundation (WARF) sponsored research programs on campus with a total budget of approximately $90 million annually.

As part of the OVCRGE, OVCRGE Information Technology (IT) builds and supports custom applications used by faculty, researchers, administrative staff, and graduate students. Our diverse project portfolio spans a wide variety of subjects including: clinical research studies, admissions, student services, accounting, drone research, and institutional data reporting. We take pride in building partnerships with our campus colleagues and playing an integral role in driving innovation at UW-Madison.

This position delivers strategically significant and highly specialized IT support services to end users in support of institutional technology operation. Develops and provides training to end users.

Principal duties:

Job Responsibilities:
-Completes procurements, installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently - 15%
-Designs, implements, troubleshoots, and resolves complex data, network connectivity, client/server processes, and application issues according to established policies and procedures - 15%
-Leads, schedules logistics, and secures resources for the completion of technology system integrations, compatibility tests, and functionality maintenance according to established user requirements - 10%
-Serves as a main point of contact for individuals and groups providing advanced-level organizational information about technology resources and addressing their needs - 20%
-Develops and facilitates individual and group end user trainings, answers questions, and provides information specific to complex information technology end user products and services - 10%
-May plan, schedule, assign, and review work of individuals or for a defined project, program, or function - 10%
-Documents inquiries and responses and recommends procedural improvements to unit leadership - 10%
-Develops operational procedures to improve customer satisfaction and promote efficiency - 5%
-Assists with web content creation and maintenance activities to support unit - 5%