University of Wisconsin - Madison

Position Vacancy Listing

PVL # 227763

Position Summary:
The Division of University Housing is committed to providing an exceptional workplace for its workforce of approximately 450 career staff members and over 1,500 students. University Housing provides an inclusive and safe working environment that promotes engagement, empowerment, and professional development. University Housing operates nineteen residence halls across the University of Wisconsin-Madison campus, providing a home to over 8,000 undergraduate students. We also operate three apartment communities, serving about 3,000 graduate students, academic staff, postdoctoral researchers, faculty, and their families. In addition, we manage seven dining venues across campus, and provide conference group and youth camp housing throughout the summer months.

University Housing is divided into five main departments: Administration, Dining & Culinary Services, Residence Hall Facilities, Residence Life, and University Apartments. Whether we're launching new academic support services, testing out a new recipe, renovating resident rooms, organizing welcome events, cleaning our facilities, or inviting a new summer youth camp to campus, everything that we do is to support the mission of the University and fulfill University Housing's goal to be, "The place everyone wants to live."

Residence Life is part of the Division of University Housing. As a student service, the university residence halls provide quality living and learning environments and programs to over 8,000 undergraduate students. Residence Life is responsible for the student and professional staff and programs that create an inclusive academic and learning environment.

Under the general supervision of a Residence Life Leadership team member, Residence Life Coordinators develop and manage a residence hall community complex (ranging in size from 250-1300 primarily first-year residents). Residence Life Coordinators supervise a variety of student staff and share in the administrative tasks and operational functions associated with the residence hall community. Some Residence Life Coordinators will supervise an Assistant Residence Life Coordinator. Residence Life Coordinators will be assigned summer assignments for approximately three months each calendar year.

Residence Life is committed to demonstrating our Division of University Housing Core Values: Care in how we approach people and our work; Creativity in solving problems; Integrity in our interactions with staff and customers; Optimism, focusing on opportunities and positive outcomes; Respect for the differences, strengths, and potential in people; Stewardship of human, financial and natural resources; and Excellence in customer satisfaction and communication.

University Housing is an essential services provider and all University Housing employees are part of this commitment to our residents and guests. University Housing is unique from many other state agencies and university departments because we cannot close as our services must be maintained at all times.

Principal duties:
Goal A - 30% - Supervision
1. Train, supervise, and evaluate an Assistant Residence Life Coordinator (contingent on building assignment)
2. Train, supervise, and evaluate House Fellows (RAs), Residence Life Team Assistants, Desk Supervisors
3. Assist in the recruitment, selection, and training of professional, graduate and student staff
4. Provide training and ongoing development opportunities for all supervisees
5. Hold regular supervision meetings with all supervisees and weekly staff meetings for in-hall student staff
6. Evaluate all student staff and collaborate with staff to develop action plans for growth
7. Participate in regular supervision meetings with supervisor
8. Participate in weekly department meetings, including but not limited to Residence Life meetings and Area meetings
9. Serve as a positive role model in the position, of the department, and of the University at all times
10. Collaborate with Learning Community staff

Goal B - 20% - Community development and educational/academic initiatives
1. Facilitate the development of a positive and inclusive residence hall community
2. Develop meaningful connections with students and staff by being available and visible in the building/complex
3. Implement and coordinate a programming plan based on the Wisconsin Residential Experience model that meets the needs of your student populations
4. Facilitate staff members' use of roommate and community agreements to identify student expectations and methods of holding each other accountable
5. Encourage student involvement and participation in late night activities and other student organizations on campus
6. Recruit and work with student leaders
7. Conduct wellness checks of students in collaboration with the Dean of Students office to ensure the well-being of the students
8. Collaborate with faculty and academic support staff to promote the academic success of students
9. Collaborate and support the Faculty Director and Program Coordinator with their initiatives and integration into the learning community (where applicable)
10. Support the efforts of residential learning community programs (where applicable)
11. In conjunction with staff and students, plan and implement educational initiatives as outlined in the Wisconsin Residential Experience (WRE) model
12. Identify and address the developmental needs of students through educational interactions, crisis response protocol, and mediations
13. Demonstrate commitment to the development of students and advise them in the broad areas of academic, career, and personal concerns or refer them to the appropriate office
14. Participate in efforts to support student retention
15. Consistently enforce University and residence hall regulations through conversations with students, educational sanctioning, and effective communication with the Office of Student Conduct and Community Standards
16. Serve as a hearing officer for cases involving violations of residence hall and University policies

Goal C - 15% - Leadership/professional development
1. Support the VCFA (Vice Chancellor for Finance and Administration) mission and promote its initiatives and goals
2. Be an active member of the Residence Life professional staff
3. Take initiative to become involved with opportunities to make a positive impact on the department, the division, the University, and off-campus
4. Assist in the development and implementation of goals and priorities for the hall and department
5. Participate in departmental teams, steering committees, or project groups
6. Participate in departmental meetings, professional development series and any mandatory professional development events sponsored by University Housing and VCFA
7. Engage in activities to enhance academic and professional development on and off-campus

Goal D - 15% - Administration/organization
1. Coordinate and oversee the administrative responsibilities of the building including roster management, payroll, financial, conduct paperwork, etc.
2. Facilitate Breaks and Transition processes, including move-in and move-out processes for fall and spring semesters
3. Manage the building budget and follow Purchasing & Financial guidelines set forth by the Business Services Office
4. Manage student employee processes, such as hiring, payroll, discipline and evaluations
5. Hold weekly office hours for student and student staff walk-ins
6. Establish collaborative relationships with University colleagues, including VCFA staff, Division of Student Affairs, UW Police Department, CCAS (Cross College Advising Services)
7. Collaborate with Assignments office on contractual items (room changes, ESAs, contract cancellations)
8. Communicate facility and maintenance issues and share student needs and recommendations
9. Oversee hall front desk operations, in conjunction with Desk Services Coordinator and the Assistant Director
10. Respond to crises, incidents, and facility needs that may arise in your community
11. Provide on-call crisis response and staff support for campus of approximately 8000 students through the duty rotation
12. Work with several software systems to support students and staff (i.e. Maxient, StarRez)
13. Be timely and accurate with all database updates, paperwork, and other reporting methods

Goal E - 10% - Summer assignment
1. Residence Life Coordinators will be assigned at least one of the following roles each summer: Summer School, SOAR (Student Orientation Advising & Registration), Summer Conferences, Marketing, Assignments, Pre-College Programs
2. Provide on-call crisis response and staff support for summer school, SOAR and summer conferences
3. Facilitate summer school, SOAR, summer conferences move-in and check-out processes

Knowledge, Skills, and Abilities
1. Basic proficiency with Microsoft Office Suite.
2. Basic knowledge of student learning and student development theories.
3. Ability to work with diverse students and staff.
4. Ability to implement and support student involvement, academic success, and social justice education.
5. Excellent written and spoken communication skills.
6. Excellent conflict management skills.

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