University of Wisconsin - Madison

Position Vacancy Listing

PVL # 227280

Position Summary:
The Wisconsin State Laboratory of Hygiene (WSLH) with 350 staff, six divisions and a budget in excess of $40,000,000 serves as the public, environmental, and occupational health laboratory for the State of Wisconsin. WSLH is a public sector entity, attached to the University of Wisconsin, but with separate statutory authority. Its administrative and clinical laboratory functions are located in the heart of the UW-Madison campus; and its environmental and occupational health and information management functions located on the far east side of Madison.

Wisconsin State Statutes direct the WSLH to provide analytical support as well as teaching facilities and a full range of laboratory services to the Department of Health and Family Services, the Department of Natural Resources, as well as county emergency management, EMS/HAZMAT, local water utilities, waste treatment plants, licensed physicians, veterinarians, local health officers, resource management officials, coroners, and local law enforcement officials. The WSLH has been designated a Bioterrorism Level 3 (highest) laboratory, a Level 1 (highest) Chemical Terrorism response laboratory (one of only 10 in the United States), and is serving as a one of only two laboratories in the nation (the other is the CDC) to provide advanced virological testing services. The WSLH is directly linked to over a dozen federal agencies from the Office of Homeland Security to the Centers for Disease Control and Prevention to the Environmental Protection Agency and the Occupational Health and Safety Administration. Staff of the WSLH are trained to participate in the use of the Incident Command System and must be prepared to implement a continuity of operations plan.

This position works under the general direction of the Applications and Program Manager. This position is responsible for providing information services support in areas that include but are not limited to the administration of software applications to support all operations with the Wisconsin State Laboratory of Hygiene. This includes all aspects of software support including system implementations, process improvements, problem identification and resolution, in addition to the planning and execution of system upgrades as they are introduced by the vendors.

Typical duties of this position include providing support to the end user community for all cycles of software development including implementations, process improvements, break/fixes, production user backup support as well as ongoing collaboration with all levels of the organization to jointly design, develop, and deploy new solutions for each division of the organization. Additional aspects of this role include participating on and leading project efforts, documenting new and updating existing system procedures, and creating and facilitating training initiatives to support new functions and changes to
the software. Hours will be primarily M-F 7:45 a.m. to 4:30 p.m. Occasional evening and weekend work may be required.

Principal duties:
A. Application Development and Deployment (40%)
a. Participate in software customization activities for business/lab applications supported by the Office of Information Systems (OIS) department.
b. Work with laboratory and OIS resources to assist and coordinate activities related to the implementation, upgrades, and enhancements for all business/lab applications.
c. Work with all WLSH associates to ensure proper testing and documentation is completed prior to releasing new and/or modified business processes into the production environment.

B. Application Support/Troubleshooting (40%)
a. Provide end user support for any reported application error following pre-defined and agree upon Service Level Agreements (SLAs) for each application. Escalate the priority on all issues as necessary for timely resolution.
b. Perform and coordinate troubleshooting activities as they are reported. Work with end users, developers, and infrastructure teams as necessary to resolve all issues.
c. Create and/or update documentation for future reference.

C. Technology Research (10%)
a. Participate in vendor and partner based technology events to stay abreast of existing and new technologies as they are introduced for each software solution.
b. Work with each partner to obtain information related to software enhancements, upgrades, and strategy related to each solution.

D. Professional Development and Training (10%)
a. Provide consultation as required by other IS professionals and non-IS staff to efficiently and correctly accomplish their projects.
b. Develop training materials and provide training in the use of computer systems for which support responsibility has been assigned
c. Stay abreast of industry software advances related to our portfolio of applications
d. Participate in user groups, formal classes and self-service learning opportunities.
e. Attend training classes, conferences, seminars and workshops to increase knowledge in system analysis and design, in addition to other applicable skills such as written communication, oral communication, project management, time management and leadership skills

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