University of Wisconsin - Madison

Position Vacancy ID: 108500

Job Summary:The Division of University Housing is committed to providing an exceptional workplace for its workforce of approximately 450 career staff members and over 2,000 students. University Housing provides an inclusive and safe working environment that promotes engagement, empowerment, and professional development. University Housing operates nineteen residence halls across the University of Wisconsin-Madison campus, providing a home to over 7,800 undergraduate students. We also operate three apartment communities, serving about 3,000 graduate students, academic staff, postdoctoral researchers, faculty, and their families. In addition, we manage seven dining venues across campus, and provide conference group and youth camp housing throughout the summer months.

University Housing is divided into five main departments: Administration, Dining & Culinary Services, Residence Hall Facilities, Residence Life, and University Apartments. Whether we're launching new academic support services, testing out a new recipe, renovating resident rooms, organizing welcome events, cleaning our facilities, or inviting a new summer youth camp to campus, everything that we do is to support the mission of the University and fulfill University Housing's goal to be, "The place everyone wants to live."

University Residence Halls are part of the Division of University of Wisconsin-Madison. As a student service organization, University Residence Halls provide quality living/ learning environments and programs to approximately 7,800 undergraduate student residents. Residence Hall Facilities is a subsection of the University Residence Halls that focuses on housekeeping, mechanical maintenance and long-term infrastructure projects and planning.

University Residence Halls consists of 30 buildings containing approximately 2 million square feet and 37 acres of surrounding grounds. In addition to residential living spaces the residence hall infrastructure supports many functions and programs requiring many types of spaces such as classrooms, office space, dining and culinary space including commercial kitchens and market place areas, mechanical support spaces and large meeting rooms.

Under the general supervision and direction of the Building Supervisor and/or Assistant Building Supervisor, this position provides cleaning and light maintenance in various assigned Residence Hall facilities. This involves using established cleaning products, equipment, methods and procedures within time allocations to provide and maintain a clean and safe living environment. Provide effective communication. Meet customer service standards by working courteously and cooperatively with residents, conference guests and staff. Follow instructions to complete tasks accurately. Work may involve serving as crew leader for small groups of non-permanent employees. University Housing owns and maintains several different properties/locations. At times, based on operational need, you may be temporarily re-assigned to a different property/location. Notice of temporary location reassignment will be given whenever possible.

Provide support and assist as needed in the implementation of plans and procedures in the event of an emergency.

University Residence Halls is committed to demonstrating our Division of University Housing Core Values: Care in how we approach people and our work; Creativity in solving problems; Integrity in our interactions with staff and customers; Optimism, focusing on opportunities and positive outcomes; Respect for the differences, strengths, and potential in people; Stewardship of human, financial and natural resources; and Excellence in customer satisfaction and communication.

University Housing is an essential services provider and all University Housing employees are part of this commitment to our residents and guests. University Housing is unique from many other state agencies and university departments because we cannot close as our services must be maintained at all times.


Goals and Worker Activities

A.95%Support the Resident and Conference Operations; Clean and Maintain Residence Halls and Dining Facilities.
1.Using appropriate methods, chemicals, and equipment, perform all daily, detailed and major cleaning tasks in assigned areas. Assigned areas could include but are not limited to the following: hallways, lounges (dens), bathrooms, kitchens, break rooms, resident rooms, offices, conference rooms, classrooms, stairwells, laundry rooms, trash/recycling rooms, dining areas. Cleaning tasks could include, but are not limited to the following: removal of trash, recycling and compost, vacuuming, dusting, scrubbing, mopping, extracting, waxing, polishing, washing, cleaning of doors, elevators, windows, walls, trash/recycling areas, sink rooms, and drinking fountains.
2.Prepare residence hall rooms for academic year student residents and summer conference guests.
3.Servicing rooms for summer conference guests, facilitate guest move-in/move-out, perform other conference related services as needed.
4.Maintain inventory and equipment in the housekeeping area; including but not limited to furnishings, cleaning supplies, general supplies, linen(s), building furniture, and equipment.
5.Maintain cleanliness of housekeeping storage and supply closets.
6.Assist guests and residents set up for events both indoors and out, including helping with tables, chairs, electrical cords, as well as ensuring the audiovisual needs, have been met by Technical Services, as assigned.
7.Maintain all fixtures and furniture as needed.
8.Report any problems or areas of concern; with guests, residents, facilities, equipment or vehicles.
9.Remove trash, recycling, compost and other waste from the interior and exterior as assigned.
10.Respond to all verbal and/or written communications regarding emergencies; report uncorrectable malfunctions to the appropriate person in a timely manner to minimize damage and injury.
11.Lock and unlock outside and inside building doors, following established schedules or specific instructions for special events, registered parties, etc.
12.Assist with having vehicles cleaned as scheduled or requested, where applicable.
13.Communicate using a cell phone and/or two-way radio to communicate emergencies and/or respond to service requests, helping trades persons (e.g. plumbers, electricians, etc.).
14.Respond to miscellaneous requests as assigned by supervisor and/or guests/residents.
15.Check interior and exterior lighting and exit signs. Replace burned out bulbs (lamps) as needed.
16.Facilitate resident/guest move-in and move-out. Help residents move from temporary to permanent housing assignments as required.
17.Monitor, organize and request inventory of cleaning chemicals, supplies, and other tools to ensure the success of the operation.
18.Receive and inventory supplies, furnishings, linen and equipment.
19.Assume responsibility for grounds maintenance, including but not limited to; snow removal, salting walks, picking up liter, emptying trash and recycling containers, cleaning furniture, rectifying the damage caused by acts of vandalism and the overall general appearance of all exterior areas and cleaning of entrances.
20.Provide support, cover for other units on a regular basis and/or as operational needs demand, complete projects, and assist as needed.
B.5%Comply with all safety and other related responsibilities.
1.Inspect assigned areas (both internal and external) to evaluate and report the need for any repairs and/or replacement of structural elements, furnishings and equipment in assigned areas.
2.Inspect building furnishings and equipment used by residents and housekeeping equipment as required. Inform supervisor of the need for Maintenance and Repair Service (MARS).
3.Maintain integrity of issued keys, access cards/fobs and other staff issued equipment/tools.
4.Personally follow all health and safety rules established by the institution.
5.Participate in annual health and safety training programs as required. Attend safety meetings when requested.
6.Report unsafe acts and conditions.
7.Communicate safety concerns related to safety procedures to a supervisor.
8.Ensure building safety by un-propping doors, addressing unescorted guests, etc.
9.Actively respond, as directed by Housing leadership, in the event of an emergency or when University Housing's Continuity of Operations Plan (COOP) is activated.
10.Maintain all safety equipment within facilities as required.
11.Monitor and communicate the performance of various systems within facilities and report verbally and/or in writing any system abnormalities, where applicable.
12.Build and maintain effective working relationships with fellow workers, residents and conference guests from diverse backgrounds who may speak multiple languages.
13.Other assigned duties.

Knowledge and Skills

  1. Basic knowledge of institutional or commercial custodial procedures, methods, techniques, and equipment used in a custodial operation is preferred.
  2. Basic knowledge of the tools and equipment preferred.
  3. Basic knowledge of occupational hazards and safety precautions related to maintenance and custodial operations and the ability to train subordinates in these areas.
  4. Ability to lead a team and give basic instructions.
  5. Ability to work independently and use sound judgement.
  6. Ability to perform duties promptly and efficiently under pressure of deadlines and with interruptions.
  7. Basic knowledge and skill in inventory practices and procedures.
  8. Basic knowledge of customer service skills.
  9. Basic computer skills preferred or ability and willingness to learn.
  10. Ability to be flexible in order to meet the needs of the customers.
  11. Basic math skills.
  12. Ability to work with various staff on a project-by-project basis.
  13. Excellent attention to detail.
  14. Ability to communicate effectively in English is required for campus floats and 2nd and 3rd shift positions only, 1st shift positions DO NOT require English Proficiency.
  15. Bilingual skills for Spanish, Tibetan, Chinese, or Hmong are beneficial.
  16. Skill in driving vehicles in a campus setting with a high volume of pedestrian, bicycle moped and vehicular traffic and in evening hours with possible adverse weather conditions. A driver's license that meets UW Risk Management standards is required for 2nd and 3rd shift positions only.