image map navigation

Help Contents

Introduction to CHRIS

Auth to Hire
Page 1


Auth to Hire
Page 2


PD Goals Activities

Knowledge Skills

Organization Chart

PD Comments

Supervisor Exclusion

Confidential Exclusion

Management Exclusion

PD History

University of Wisconsin, Madison Classified Personnel Office Logo

 

 

 

Helpful Hints, Terminology, and

Frequently Asked Questions

Helpful Hints and Reminders

 

Terminology

1. What are CHRIS and CHRIS-HR?

2. What is an HR Transaction?

3. What is a proxy?

4. What is a Position Vacancy ID?

5. What is an E-PD?

 

Other Frequently Asked Questions (FAQs)

1. Who can view and update a HR Transaction?

2. Who do I call if I have a business question about the CHRIS system?

3. Who do I call if I have a technical problem while using the system?

4. Do I need to load Jinitiator on my workstation?

5. How do I send an electronic version of a PD to someone?

6. The buttons on the screens and menu selections are not responding when I click on them. What should I do?

7. I was experiencing good response time with the CHRIS system, but now it seems like it takes forever going between screens. What's wrong?

8. I am having trouble generating CHRIS reports. What should I do?

9. I work in a division HR office. How has implementation of the CHRIS-HR system affected how I should do my work?

10. Another supervisor or HR person told me about an HR Transaction that they have entered. I can't find it with the Search facility. What's up?

11. We in our division HR office will be creating HR Transactions instead of having supervisors do it. How can supervisors view, and maybe update, the HR Transactions we create?

12. How come when I copy text from a Word document the Paste option isn't available on the Edit sub-menu?

13. Some of the dropdown buttons that present a selection list have an intermediary screen to further filter the list. How does that filter work?

14. Why are there multiple vertical or horizontal scroll bars on the CHRIS windows? And why is some of the text on the screen and buttons unreadable?

15. Oops! I forgot my logon name. What do I do now?

16. I use a mouse with left-handed settings. Some of the functions on CHRIS are not working. What should I do?

17. My LTE Transaction is Class Approved and the applicant is entered but IADS won't let me create an appointment because the SSN does not match that for the Transaction. What is going on?

-

Answers to Frequently Asked Questions (FAQs)

2. Who do I call if I have a business question about the CHRIS system?

Call the Human Resources office for your department or division. If they cannot answer your question, they can contact the Classified Personnel Office to get the answer for you. Human Resources staff with questions should call CPO directly.

3. Who do I call if I have a technical problem while using the system?

If an Oracle error (e.g., ORA-04062) or Forms error (e.g., FRM- 40735) appears, or the system behaves in some unusual fashion, document the screen, situation, and problem, including error number(s) and contact the DoIT Help Desk at -

Phone: 264-4357
Email: help@doit.wisc.edu
Website: http://helpdesk.doit.wisc.edu/

4. Do I need to load Jinitiator on my workstation?

If your workstation is a PC then you must have the correct version of JInitiator loaded on your machine. The OHR Applications page indicates the current version and has a link to the download site. To check your version of JInitiator, look at Start/Programs and review your program list. It is possible to have multiple versions of JInitiator, so even if the first one you see is not the desired version, version it may be further down the list.

If your workstation is a Macintosh, then you do not need JInitiator. However, you do need the correct version of Mac OS Runtime for Java (MRJ). The OHR Applications page also indicates the current version of MRJ and has a link to the download site. If your Mac has OS9 or higher operating system, then MRJ is standard software and does not need to be loaded.

5. How do I send an electronic version of a PD to someone?

Follow the instructions for printing a position description report. After displaying the the report in PDF format, do SAVE AS to save the report as a file on your workstation or in another accessible directory; SAVE AS can be done as a selection under FILE on the main menu or by pressing the floppy disk icon that displays on the Acrobat menu. Then send this file as an attachment to an email.

Another option is to use the 'Send Page' function from Navigator or 'Send/Page by Email' function in Internet Explorer. The browsers on your workstation must be configured properly for these functions to work. See your technical support staff.

6. The buttons on the screens and menu selections are not responding when I click on them. What should I do?

There are various reasons why this is happening. First, close all CHRIS and browser windows. Then re-open the browser and logon to CHRIS again. If the problem persists, call the DoIT Help Desk. See above. Be sure to document any 'ORA-' or 'FRM-' error messages you may have seen.

7. I was experiencing good response time with the CHRIS system, but now it seems like it takes forever going between screens. What's wrong?

There are various reasons why performance can degrade:

a. It may be a peak period of use for the system

b. The server may be having a temporary problem

c. If you have a Windows2000 operating system on your PC, there is an additional possibility. You may experience very sluggish response after accessing one of the OHR applications (PVL, PD, CHRIS) and then closing all browser windows. If performance is very poor when re-opening Netscape or Internet Explorer, open Task Manager (right click with the cursor in an open area of the Task/Start bar at the bottom of you screen) and click on the Processes tab. If the Image Name/Process called 'netscape.exe' or 'iexplore.exe' has a CPU usage of high 80s or 90s, that is the culprit; if so highlight 'netscape.exe' or 'iexplore.exe' and press the End Process button. This will close all browser windows. Be sure to highlight the correct process before ending it. Then you can open the browser again and it should run normally.

13. Some of the dropdown buttons that present a selection list have an intermediary screen to further filter the list. How does that filter work?

a. In the text field labeled 'Find' at the top of the screen enter the initial alphanumeric character or characters of the list items you are looking for and press Enter or the 'Find' button at the bottom of the screen. The system will add a '%' to the characters you entered, do a search and return any items on the list that begin with those characters. Highlight the item you want and press Enter or the 'OK' button to select it.

b. If no items are found, the 'Find' field is blanked out and you can enter other characters on which to search.

c. If the initial search did return values, any further searches will look only in the subset created from that initial search. For instance, if you first did a find on titles that begin with 'pro', view that list, and then try to find all titles that begin with 'te', no items will be found. What you would need to do in this situation is to press 'Cancel' and then again press the dropdown button to refresh the searchable list.

d. If you want to find items based on characters not necessarily at the beginning of the field value, put a '%' before and after the characters you want to find. For example, if you want to find all titles that have 'rep' somewhere in the classification name, you would enter '%rep%' (without quotes).

14. Why are there multiple vertical or horizontal scroll bars on the CHRIS windows? And why is some of the text on the screen and buttons unreadable?

Some of the scroll bars are built into the E-PD screens. However, if your monitor size and screen resolution are not within the screen design limits so that the entire screen cannot display, the presentation software will automatically add additional scroll bars so you can move to parts of the screen not displayed. This may also make some of the text on the screen and buttons unreadable since the words no longer fit in the designed area. Please see Application Screens.

15. Oops! I forgot my logon name. What do I do now?

First check your email for the note that was sent when you first created your E-PD Profile. That will have your logon name and password. If you can't find that or any paper record of it, contact your division HR representative who will contact the Classified Personnel Office.

16. I use a mouse with left-handed settings. Some of the functions on CHRIS are not working. What should I do?

Update your mouse driver either to the latest Intellipoint driver from Microsoft at http://www.microsoft.com/hardware/mouse/download.asp, or to the latest Logitech driver if you have a Logitech mouse.

17. My LTE Transaction is Class Approved and the applicant is entered but IADS won't let me create an appointment because the SSN does not match that for the Transaction. What is going on?

Was the LTE Applicant entered after the Transaction was originally submitted? If so the applicant has to be submitted separately and go through a separate approval process. Once the Applicant status (which is different from the Transaction status) is APPROVED, you can hire the person on IADS. Please see Special Instructions for LTE Positions and LTE Actions.

 

-

Helpful Hints and Reminders:

1.One of the most important tips is to remember to look at the list of open screens/records/windows under the Window option of the Menu bar. This will help users find all windows that are open but may be hidden or minimized.

2.One set of PD Summary, Goals, Activities, and Knowledge and Skills is needed for each title entered on Page 1 of the HR Transaction Authorization to Hire. 

3. Submission, Rejection and Approval are only available when the HR Transaction is open in Edit mode.

4. If printing any of these Help screens from a browser, it is best to print while in Internet Explorer, rather than Netscape. Some text is truncated when using Netscape.

5. Department and division HR staff who will be creating HR Transactions instead of having supervisors create them may want to consider these options. (First review Who can view and update an HR Transaction.):

a. If there is no need for the supervisors to view the HR Transactions, HR staff can create and submit the PDs logging on through CHRIS-HR.

b. If there is a need for the supervisors to review and possibly update the HR Transactions, HR staff can create a CHRIS profile logging on through the supervisor logon screen, create the HR Transaction, and assign the supervisor(s) as proxy. Remember the logon name and password you create.

c. If there is a need for the supervisors to review the HR Transactions, but prevent them from updating them, as above, HR staff can create an CHRIS profile logging on through the supervisor logon screen, create the HR Transaction, and assign the supervisor(s) as proxy. However, here the HR Transaction should be submitted before asking the proxied supervisor to review it.

d. Remember that in b. and c. above, all supervisors who are proxies for your CHRIS logon profile will be able to see all HR Transactions created by that user. If this is not acceptable, a separate CHRIS profile, logon name, etc., can be created for each supervisor or group of supervisors.

e. Also remember that when HR staff submit HR Transactions they have created, they are usually submitting the HR Transactions to themselves for department or division approval.

 


Back to the top


     
s