Working title:

Student Services Coordinator

Official title:

STUDENT SERVICES CORD(T25DN) or ASSOC STU SERV COORD(T25FN)

Degree and area of specialization:

Bachelor's Degree required; Master's Degree preferred in student affairs, education/higher education, counseling or a related field.

Minimum number of years and type of relevant work experience:

A successful candidate should have:
At least two years college/university student services or administrative experience required. Requires outstanding interpersonal skills, demonstrated ability to work collaboratively, and experience with diverse constituencies. Familiarity with academic programs and resources in the School of Human Ecology (SoHE) and the UW-Madison campus desirable. Excellent writing and speaking skills plus basic computer competence are essential. Other skills and abilities required are:
*Organizational/administrative, problem-solving, and priority-setting skills while handling multiple tasks and responsibilities;
*Positive, helpful customer-service attitude to students, faculty, staff, and alumni;
*Design and use of spreadsheets, databases and campus software/student record systems to monitor and take actions related to student academic progress; and
*Use of creativity and self-initiative for achieving efficiencies in planning events.

Principal duties:

60% Work with Students. As a part of the Student Academic Affairs (SAA) Office in the School of Human Ecology (SoHE), provide comprehensive, developmental academic advising programs to current, prospective and SOAR students through individual appointments, group advising and walk-ins. Provide information regarding School policies to students, faculty, staff, and parents, with special attention to admission eligibility and selection policies for SoHE limited enrollment programs. Work as a team member to fully implement and support professional advising/faculty mentoring model. With SAA staff, create a welcoming climate. Enhance/monitor retention rate and use early warning signs to identify "at risk" students and resources to enhance time to graduation. Initiate programs to enhance student academic success in targeted minority populations and maintain a commitment to diversity. Provide information about leadership certificate, academic actions, academic appeals, advisor assignments, faculty mentors, credit overloads, financial resources, and referrals for tutoring. Serve as liaison to SoHE academic departments and campus student services. Participate on committees as assigned. Understand and practice NACADA Code of Ethics and required FERPA confidentiality for student services personnel. Under the general direction of the Assistant Dean, review individual student cases and make informed recommendations and decisions regarding Interpretation and implementation of University and School policy.

40% Coordinate SAA Projects. Develop and coordinate educational programs, records, and data. As a member of the SAA Team, the individual in this position provides event coordination, serves as the timetable representative, and oversees recruitment and retention of students in underserved populations. Follow-up with middle and high school students involved in UW-Madison summer pre-college programs. Monitor and report individual and aggregate data on student advancement, academic actions, and graduation certification from student information systems. Use DARS, ISIS, BRIO/Hyperion and other data bases to query, analyze and inform unit and School decisions. Utilize educational technology, i.e. PowerPoint, Learn@UW, video, social networking programs, website, etc. to make connections and presentations to students, faculty, and staff. Consult with faculty on updating advising documents. Develop and manage special projects as assigned by the Assistant Dean. Provide Information for brochures and websites. Implement best practices for SoHE stakeholders. Coordination of SOAR, WI Welcome Week activities, and SAA special events.
Additional duties/responsibilities as assigned by the Assistant Dean, including but not limited to:
* Research and benchmark other programs to assist in the preparation of reports/presentations to inform SAA and SoHE, including the annual report of SoHE undergraduate admission and retention and others;
* Participate in SAA data collection and analysis, including program evaluation/assessment as part of quality improvement;
* Read, stay abreast of, and bring new and emerging best practices to SAA staff, including conducting literature reviews and drafting position papers on topics of SAA and SoHE interest.
* Demonstrate value-added creative thinking to take student situations from problems to recommended action with rational to Assistant Dean.
* Serve as recorder to SoHE committees/work groups as assigned. Serve on college and university committees related to the position;
* Work nights and week-ends as assigned, and some travel as required;
* Additional administrative duties will be assigned based on the successful candidate's skills and experience and with due consideration of SAA activities, needs, and mission. The responsibilities are subject to change as the position evolves.
The SAA Student Services Coordinator reports to the Assistant Dean, and as a member of the SAA team, works collaboratively to achieve SoHE and SAA strategic goals.

Additional Information:

A criminal background check will be conducted prior to hiring.

A one year period of evaluation will be required
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If a suitable candidate hasn't been identified by October 30, 2009, the application deadline date may be extended.