Working title:

Student Services Coordinator

Official title:

STUDENT SERVICES CORD(T25DN) or ASSOC STU SERV COORD(T25FN)

Degree and area of specialization:

BS or BA required; Master's preferred. Degree or background in adult education preferred.

Minimum number of years and type of relevant work experience:

Experience preferred in adult education or student services, preferably in the health sciences. At least one year of experience is required for appointment at the no prefix level. Training in ISIS and SARA highly desired.

Principal duties:

The Research Education and Career Development Core (REC) of the Institute for Clinical and Translational Research (ICTR) was established to develop a diverse, multidisciplinary, clinical and translational research workforce capable of accelerating the translation of research findings into evidence-based policies and practices that improve the health of individual patients and all populations in the state of Wisconsin and throughout the United States. Educational programs administered by REC include a MS/PhD graduate degree program in Clinical and Translational Research, a Capstone Certificate in Clinical and Translational Research, and a wide variety of non-credit educational programs for health professional students, residents, fellows, and investigators. Principal duties and responsibilities are:

50% Graduate and Certificate Programs coordination: Provide professional student services to the MS/PhD degree and capstone programs in Clinical Investigation. The incumbent will:
Provide academic advising to prospective and current students. Meet with students to review program curriculum and develop an individual degree plan; provide information on application and enrollment requirements, procedures and progress in the degree plan to both the student and their faculty advisor and committee members.
Counsel prospective students on how a graduate degree or capstone certificate would benefit their career development (e.g. as clinical or community investigators, faculty, research study coordinators).
Serve as point-of-contact for student inquiries. Respond to requests for information, including maintaining a database of all inquiries, student progress, advisors, faculty, and student contacts.
Manage and maintain records of interaction with students, receive applications, create and maintain confidential student files.
Provide specific, accurate and current information about curricular requirements.
Manage the delivery of academic advising using a variety of services including individual appointments, walk-in, group advising, and email.
Supervise the processing of program forms and procedures including change of major, degree warrants, minor declarations, course waivers, degree plans, etc. Oversee letters of acceptance/denial to programs, official certificates, advisor approval and appointment, etc.
Develop and maintain an amendment of program guidelines, policies, and procedures.
Coordinate and lead student information sessions and student orientation meetings.
Monitor enrollment of potential and actual students. Work closely with faculty and administrators to ensure sufficient seats are available to students and new sections are developed as needed.
Design and implement recruitment strategies to increase the visibility of the GPCI at a national and international level in collaboration with the Recruiting and Marketing Subcommittee of the Faculty Governance Committee. Work closely with the Collaborative Center for Health Equity to ensure underrepresented populations are reached. Develop degree program information for the ICTR, SMPH, and Graduate School websites; plan and write articles marketing the program for placement in the ICTR and SMPH newsletters, as well as publications of ICTRs partner schools and colleges, speak with fellowship programs, research groups, new faculty and other sources of potential students for the GPCI and Capstone programs; develop an overall recruitment strategy.
Participate in Faculty Governance Committee and subcommittees. Coordinate and contribute to all meetings; develop the agendas including timing the consideration of issues as they relate to broader University policies and guidelines. Identify and develop student and faculty issues for the FGC to consider. Make recommendations to the committee regarding the operation and growth of the programs. Serve as primary liaison between the students, course faculty, and the FGC.
Use ISIS (Integrated Student Information System) and other software applications to assist students with enrollment and advising issues.

50% Non-Credit Education Programs coordination: Promote, manage, and facilitate non-credit educational programs and activities for health professional students, residents, fellows and investigators. Specific duties are:
Develop curriculum and organize all aspects of REC non-credit educational offerings. This includes, but is not limited to, sequence and scope of presentations and break out sessions; recruitment and retention of faculty and staff presenters; identifying learning objectives; performing needs assessments and target audiences; and assisting faculty with the development of education or training modules based on identified needs.
Plan and manage the annual Short Course in Clinical Investigation, including curriculum development, design of course materials, and responding to participant inquiries.
Implement and coordinate the evaluation process for all non-credit educational offerings.
Monitor and maintain appropriate websites to ensure REC non-credit educational opportunities are identified and promoted; create and distribute promotional announcements when needed. Work closely with departments within the ICTR partner schools and across campus to be sure eligible participants are made aware of REC programs.
Design and implement recruitment and outreach activities to ensure that health professional students, residents, fellows and investigators across campus are aware of and able to benefit from REC's educational programs.

Additional Information:

The successful candidate will demonstrate experience and skills in the following areas:
Excellent written and verbal communication skills
Demonstrated initiative and creativity
Ability to work effectively with all levels of personnel, including faculty, staff, and students
Ability to work independently and exercise sound judgment
Ability to work discretely with confidential information is essential
Experience with prospective and graduate students highly preferred
Proficiency with computer applications including Windows-based computing systems
and Microsoft Office products as an end user preferred.
Familiarity with UW-Madison or comparable institution of higher education preferred but
not required.
Flexibility and adaptability to change essential.