Working title:

Student Services Coordinator

Official title:

SR STUDENT SERV COORD(T25BN) or STUDENT SERVICES CORD(T25DN)

Degree and area of specialization:

Bachelor's degree required; Master's degree in higher education, counseling, advising or related area preferred. Demonstrated bilingual skills in understanding, speaking and reading Spanish

Minimum number of years and type of relevant work experience:

*** Three years of experience working in a large university setting with diverse professional staff and student populations;
*** a demonstrated knowledge and understanding of linguistic, gender and cultural issues affecting Chican@/Latin@ students in higher education;
*** a working knowledge of university degree requirements;
*** extended experience in student advising;
*** a thorough knowledge of Chican@/Latin@ educational and professional organizations student organizations, and community organizations;
*** extended experience in working at summer bridge programs;
*** the ability to work collaboratively and with diverse constituencies in exchanging information and creating strong working relationships;
*** well-developed communication skills (written, oral, electronic); and
*** a cultural awareness and sensitivity in working with Chican@/Latin@
students and families in the community.

Principal duties:

Chican@/Latin@ student Academic Services is housed in the College of Letters and Sciences, Office of Student Academic Affairs. The services address the social, cultural and academic needs of Latina/Latino students. Among primary objectives are assisting incoming students with the transition to college, providing a welcoming experience at the UW-Madison, and advising and referral services for incoming, transfer and continuing Chican@/Latin@ students. In addition to collaborating with the Chican@/Latin@ Studies program, multicultural academic program and the UW-Admissions Office to attract and retain students of color, Chican@/Latin@ Student Services help maintain ongoing communication with communities throughout Wisconsin and the Midwest as well as nationally. The coordinator of the Chican@/Latin@ student services addresses those objectives as follows:

Principal duties:
- Provice basic academic advising to Latina/o students in the Pathways office and refer students to the appropriate office for more specific advising services.
- Serve as academic advisor for students in the Chican@ and Latin@ Studies Program including holding office hours at the Chican@ and Latino@ Studies office.
- Assist in the recruitment and admission/selection of Chican@/Latin@ students at the university.
- Participate in the Summer Collegiate Experience and SOAR.
- Work closely with Pathways coordinators and program staff on program planning, development and budget.
- Serve as an advocate for Chican@/Latin@ students.
- Contact freshmen and other newly admitted Chican@/Latin@ students to welcome them to the University and serve as a personal point of reference for them and their families.
- Work with University student-support units, Chican@ and Latin@ Studies program and community resources in developing effective response mechanisms and programs that are sensitive to the needs of Chican@/Latin@ students.
- Establish and maintain ongoing relationships with student organizations. Assist in coordinating sponsored events and activities.
- Develop a working network of faculty, academic advisors and coordinators of minority/disadvantaged programs in schools and colleges to assist in the transition of Chican@/Latin@ students on campus, to support their success and identify areas of improvement.
- Work closely and coordinate with the admissions office's campus visits for prospective Chican@/Latin@ students.
- Establish and maintain direct contact with newly admitted, transfer and continuing students to help access campus and community resources.
- Establish and maintain contact with institutional office and programs serving Chican@/Latin@ students (i.e., Office of Admissions, Office of Student Financial Services, Chican@ and Latin@ Studies program, SCE, AAP, TRIO)
- Maintain records, submit written reports, process referral forms, draft memoranda and proposals, and write letters as needed.
- Annually assess service functionality.
- Participate fully in Office of Student Academic Affairs (SAA) staff-development programs, efforts to evaluate and improve academic-support programs for students, and appropriate SAA meetings.
- Schedule evening and weekend appointments and meetings as necessary.
- Serve as liaison with the Chican@ and Latin@ Studies Program and Latin American, Caribbean and Iberian Studies Program.