Working title:

Coordinator, Assignments and Student Services

Official title:

ASSOC STU SERV COORD(T25FN)

Degree and area of specialization:

Minimum of a bachelor's degree is required. Master's degree in Higher Education Administration, College Student Personnel, or other related academic discipline preferred.

Minimum number of years and type of relevant work experience:

Two years experience in Residence Life/Student Housing, college or university student services office, or other educational institution required.

Principal duties:

POSITION SUMMARY

The Coordinator for Assignments and Student Services supports students and their parents in planning and preparing for their first year at the University by directing the activities related to contracting with and assignment to the University Residence Halls. Coordinators provide visible leadership to the campus on residential learning communities and represent the Division of University Housing to faculty and staff across campus supporting the recruitment and retention of students. Working closely with Residence Life and other campus staff, Coordinators support the Division's academic mission by seeking resolution for students' concerns with room assignments and community living while maintaining tact and sensitivity to ensure fair and consistent practices. Providing support, consultation, and counseling to student participants of scholarship programs and residential learning communities is another essential part of this position. Coordinators also plan and administer the evolving Summer Session Housing program for the Division of University Housing.

ESSENTIAL ACTIVITIES

I. Assist students and their parents in planning for their first year at the University by directing the activities related to contracting with and assignment to the University Residence Halls. Offer support and encouragement in resolving complex logistical and interpersonal issues related to students living in the University Residence Halls. Provide support, consultation and counseling to student participants of scholarship programs, residential learning communities and students identified with ADA special accommodation needs.

A. Demonstrate expertise in working with a unique student population who for the first time is transitioning from home to a larger university setting. Help the student and/or parent identify the real issues from the questions being asked.

B. Independently resolve non-routine concerns with housing issues, scholarship programs, residential learning communities, policy questions, and appeals raised by students, parents, family members, or university faculty and staff.

C. Administer the assignment process for students including those interested in residential learning communities and special interest housing including the Chadbourne Residential College, Bradley Learning Community, Entrepreneurial Residential Learning Community, International Learning Community (including 6 language programs),Multicultural Learning Community and Women in Science & Engineering program.

D. In support of Plan 2008, collaborate with and advise faculty and staff in programs such as TRIO, People, POSSE, and AAP. Engage with the recruitment and retention of students identified as targeted minorities in the Division of University Housing's residence hall programs.

E. Work collaboratively with University Housing Residence Life staff, McBurney Center, Dean of Students Office and academic deans regarding the mediation of roommate conflicts, student discipline, accommodation issues, community and individual student health concerns, and mental health crisis situations. Serve as a referral source to other campus agencies as needed. Maintains appropriate, confidential files.

F. Educate students, their parents, and faculty and staff about the terms and conditions of the housing contract; monitor third party agreements with scholarship programs.

G. Act as the primary representative for the Division of University Housing at admissions presentations to high school students and their families.

II. Assist in planning and implementing change in directing an assignment system of 7,000 undergraduate students while balancing the needs of each individual student including a significant first-year student population. Analyze current and historical assignment data for prediction purposes and trend analysis.

A. Serve the needs of a large student population by initiating, planning and executing the annual assignment of 5,300 new students; plan for and troubleshoot a returning resident sign-up of roughly 1,700 students.

B. Test and troubleshoot web-based, internally designed Assignment Billing System to ensure accuracy of data and user functionality.

C. Evaluate Assignment Office policies and procedures through the analysis of data, trends, and student feedback and offer suggestions for improvement as needed. Develop reports to support and outline conclusions derived from data analysis.

D. Select, train, and supervise student employees.

III. Develop and establish the framework for assignment practices related to current or newly formed residential learning communities and scholarship programs. Collaborate with Residence Life Staff, faculty directors, and other campus offices from development through implementation of residential learning communities and scholarship programs. Coordinate third party billing process.

A. Review supporting documentation verifying eligibility for scholarship programs and residential learning communities in consultation with professionals from the Office of Undergraduate Admissions, the Athletic Department, and International Academic Programs Office, etc. as needed prior to formulating a response on behalf of the Division of University Housing.

B. Participate on committees related to the development or evaluation of residential learning communities. Provide information to faculty directors and academic staff regarding eligibility and placement in residential learning communities in addition to addressing procedural questions.

C. Work closely with Residence Life Staff as well as faculty and academic staff in marketing special interest housing and residential learning communities to current and prospective students.

D. Develop and interpret managerial reports on residential learning communities and scholarship programs for faculty and academic staff using campus information systems and the data warehouse.

E. Plan and execute a third party billing system in conjunction with University Housing Accounting staff and other campus offices including the Athletic Department, International Academic Programs and individual academic departments.

IV. Administer the Summer Session Housing program. Develop and implement policies and procedures for Summer Session Housing.

A. Coordinate the Summer Session Housing contracting, room assigning, billing, and payment plan processes.

B. Arrange agreements with campus programs that have students participating in the summer sessions including SEASSI, SASLI, and ESL.

C. Organize the move-in and move-out process and provide information to Residence Life, Conference, Facilities, and Collections staffs related to Summer Session Housing.

D. Develop and edit Summer Session Housing materials, brochures, and web content.

V. Participate in student service activities and committees for the Division of University Housing, the greater University of Wisconsin-Madison campus, and regional/national professional organizations.

A. Provide leadership and/or represent the Division of University Housing as needed on committees related to the Division's Priorities and Initiatives projects.

B. Participate in and attend professional conferences and organizations.

The University of Wisconsin values diversity in its faculty, staff and student body. In keeping with this commitment, the Division of University Housing is an equal opportunity, affirmative action employer. We welcome applications from women, ethnic-minorities, LGBT, and persons with disabilities and candidates who support social justice.

For additional information, please visit our website at: www.housing.wisc.edu/jobs

Additional Information:

Anticipating 1-2 positions available.

TO ENSURE CONSIDERATION

Application must be received by: AUGUST 22, 2008

HOW TO APPLY:

Unless another application procedure has been specified above, please send resume and cover letter referring to Position Vacancy Listing #59854 to