University of Wisconsin - Madison
| Position Vacancy ID: 82968 |
| Title: IS TECH SRV SENIOR |
| General (Permissive) Transfer and Reinstatement Opportunites are available to all State classified civil service employees who have the ability to demote or reinstate into the stated vacancies. To determine eligibility for a position, please review OSER's Counterpart Pay Range Designations policy bulletin link below. You may also want to review other policy bulletins at OSER by using the OSER Bulletin link. Or, call or email the contact person on each vacancy listing. |
| Working Title: | IT HELP DESK MANAGER |
| FTE: | 1 |
| Schedule - Range: | 07-03 |
| Job Summary: | Under general supervision of the Director of Information Technology, responsible for managing the day-to-day operations of the IT Help Desk and IT office, which provides computing support services for students, staff and faculty. This position is a member of User Services team that is responsible for managing the integrated Housing IT help desk comprised of the following functional responsibilities: support call management and troubleshooting; end-user training for proper use of IT resources and applications; day-to-day operations of the Technology Learning Centers (TLCs); technology support for summer conference program guests; technology infrastructure support for classrooms and digital audio-visual (AV) equipment including digital signage system (Axis Message TV), digital menu boards, TVs in common areas, and other program support initiatives. This position is responsible for thoughtful analyses, planning, design, installation, support and maintenance of desktop systems, TLCs, digital AV equipment, and serve as backup to the IT Help Desk manager in his/her absence. Liaise with the campus InfoLab technical and management staff; campus classroom and AV support group, DoIT Help Desk, and other division staff in delivering exceptional customer service and end-user technical support. Provide hands-on advanced desktop applications and digital AV support and troubleshooting to all division staff in their daily operations. Work closely with System and Network Administrators on the Infrastructure Services team to troubleshoot and resolve quickly any end-user issues, server or network-side issues.
Responsible for the supervision and leadership of several student staff with their schedules, work productivity and task assignments at the help desk. Provide guidance and direct daily activities for the user services group.
This position will assist the efforts of the Housing IT team to provide technology and computing support to 7,300 students who live in the residence halls on campus, 1,100 student families and 150 faculty who live in the University Apartments neighborhoods, thousands of guests in summer conference housing, and Division staff at various locations across campus. The person hired will need to have prior IT customer service and relations experience and must have outstanding communication skills and collaborative work experience with both internal and external customers. The person hired will also need to have strong organizational and project management skills.
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| Requirements: | A Criminal Background Check Will Be Conducted |
Additional
Requirements: | Frequent lifting of objects weighing approximately 30 pounds and a driver's license which meets the UW Risk Management standards. Must have high-speed internet access. Must provide after hours contact information.
University Housing is an essential services provider and all University Housing employees are part of this commitment to our residents and guests. University Housing is unique from many other state agencies and university departments because we cannot close as our services must be maintained at all times.
To ensure consideration, complete application/exam materials must be received by 4:30 p.m. CST, March 16, 2012. To apply, go to our website for application information at www.housing.wisc.edu/jobs |
Schedule
Comment: | 7:45 a.m. to 4:30 p.m., Monday through Friday. Required to provide on-call coverage after normal work hours and on weekends on a rotating basis. Required to provide occasional after hours and weekend program technology support to students, staff and summer conference guests. Required to schedule system downtime for preventive maintenance or upgrades on weekends or late at night. May be called anytime for network and/or system crisis/crash resolution. |
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| Organization: | UNIVERSITY HOUSING - INFORMATION TECHNOLOGY ADMINISTRATION |
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| Contact Name: | JULIA RIELLY |
| Contact Phone: | 608-262-4043 |
| Contact Email: | hr@housing.wisc.edu |
| Contact TTY Phone: | 608-262-6830 |
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Job Location
Address: | SWENSON HOUSE Room: |
| | 645 ELM DR |
| | MADISON, WI 53706-1188 |
The University of Wisconsin is an
Equal Opportunity and Affirmative Action Employer.
The University of Wisconsin is an Equal Opportunity and Affirmative Action
Employer.